Privacy policy

This policy explains how Miss Ceylon Hotel ("we", "us") handles personal information collected through missceylonhotel.com. This is a template and should be reviewed by the hotel's legal adviser before launch.

What we collect

When you send an enquiry we collect the details you provide: your name, email address, travel dates and message. When you book, the booking is handled by our booking engine provider under their own privacy policy.

If analytics are enabled, we collect anonymous usage information such as pages viewed and the type of device used. We do not sell personal information.

How we use it

• To reply to your enquiry and arrange your stay.
• To improve our website and understand which pages are useful.
• To meet legal obligations, such as guest registration required in Sri Lanka.

Third parties

We use trusted providers to run this website: website hosting and form handling, our online booking engine, Google Maps for the embedded map and WhatsApp for messaging. Each processes data under its own privacy terms.

How long we keep it

Enquiries are kept for up to two years unless you ask us to delete them sooner.

Your rights

You can ask to see, correct or delete the personal information we hold about you by emailing enquiries@missceylonhotel.com.

Contact

Miss Ceylon Hotel, Heenatigala Road, Heenatigala, Unawatuna 80600, Sri Lanka. Telephone +94 71 743 6141.